Welcome to a space where technology, design, and innovation converge. This website serves as a portfolio and a window into my world, showcasing my extensive work in UX Engineering.
Hi, I’m Terry Bates — a forward-thinking UX/UI Engineer with a multidisciplinary background spanning User Research, development, and intelligent system architecture. Over the past several years, I’ve led digital transformation projects across government and enterprise sectors, blending human-centered design with AI automation to deliver i
Hi, I’m Terry Bates — a forward-thinking UX/UI Engineer with a multidisciplinary background spanning User Research, development, and intelligent system architecture. Over the past several years, I’ve led digital transformation projects across government and enterprise sectors, blending human-centered design with AI automation to deliver intuitive, scalable solutions.
.I’m passionate about solving complex problems at the intersection of design and machine learning — and mentoring others to do the same. My toolbox includes tools like Replit, Azure DevOps, OpenAI, Claude, CrewAI, Motiff and Gemini, but my true strengths lie in bridging technical systems with real human needs.
Let’s build something smart — and beautifully usable.
🎨 UX Design Engineer
🎨 UX Design Engineer
🎯 Executive Summary
Project: Healthcare Referral Management Conversational Interface
Role: Senior UX Conversational Designer
Duration: 6 Months
Platform: AWS Cloud-based Enterprise Healthcare Portal
Key Achievement: 94% task completion, 3.2-minute interactions, $470K annual savings
NFCU Relevance: Demonstrates regulatory compliance, security-first design, and complex process simplification directly applicable to financial services conversational interfaces.
Healthcare referral specialists spent 20+ minutes per patient interaction using legacy systems with:
Conversational UI with progressive disclosure and healthcare-specific patterns:
Architected a sophisticated multi-agent AI system using specialized agents (FlightExpert, AccommodationSpecialist, ActivitiesPlanner, BudgetAdvisor, DestinationInfo, and DefaultAgent) to create comprehensive travel plans from natural language queries. The system showcases advanced prompt engineering and agent orchestration capabilities, delivering structured JSON outputs that include detailed itineraries, cost estimates, weather-appropriate packing suggestions, and family-friendly recommendations.
Developed a robust Python utility function for travel planning applications that intelligently calculates departure and return dates with flexible input handling. The function demonstrates clean code architecture by providing smart defaults (14-day future departure if unspecified) while returning structured data objects for seamless integration with larger travel booking systems.
Designed and implemented an intuitive visual workflow builder for omnichannel messaging systems, featuring drag-and-drop functionality for creating complex AI-powered communication flows. The interface demonstrates advanced UX design principles with clear node-based architecture, real-time flow visualization, and seamless integration with OpenAI services for automated message generation and routing.
Vanderbilt University Agentic AI & AI Agents
Download PDFTools of the Trade: Linux and SQL
Advanced SQL
🚀 Elevate your data-driven decision-making skills with the "Advanced SQL for Data Scientists" certification! 🚀 This prestigious certification signifies a robust understanding of utilizing Structured Query Language (SQL) to derive actionable insights from complex datasets. 📊 Dive deep into advanced querying techniques, data manipulation, and optimization strategies that empower you to extract, analyze, and interpret data efficiently, ensuring that your UX designs are backed by solid, data-driven strategies. 🎯 Celebrate the mastery of connecting UX design with data science, ensuring every user experience you craft is not just intuitive, but also informed and innovative. 🚀
Intermediate SQL for Data Scientists
🔍 Intermediate SQL for Data Scientists: A pivotal certification that has significantly bolstered my expertise in the intricate world of data management and analysis within UX Design and Research. 📊 Through mastering nuanced skills in SQL, I've gained the capability to adeptly navigate databases, extract, and manipulate data, thereby unveiling insightful user behavior patterns and trends. 🔄 The knowledge acquired is instrumental in conducting data-driven UX research, where I utilize SQL to retrieve user interaction data, analyze user behaviors, and subsequently, inform and refine design decisions. 🎯 This ensures that design implementations are not only user-centric but also substantiated by tangible data, ensuring a seamless alignment with user needs and preferences, and enhancing the overall user experience.
ISC2 Certified in Cybersecurity CC Cert Prep
Navigating through the intricate world of cybersecurity, the "ISC2 Certified in Cybersecurity CC Cert Prep" course has fortified my expertise in safeguarding digital environments in my UX design practices. This certification has not only honed my skills in identifying and mitigating potential cyber threats but also instilled a robust understanding of creating secure, user-friendly digital experiences. My designs are now imbued with a heightened awareness and incorporation of cybersecurity principles, ensuring that user interactions are not only seamless but also securely guarded against potential digital threats. This intertwining of UX design and cybersecurity knowledge enables me to deliver digital solutions that prioritize both user experience and data protection.
Google Foundations of Cybersecurity Course Completion
Certified in Google Foundations of Cybersecurity, I bring a multifaceted skill set to the realm of digital design and security. My expertise spans UX Design, where I craft intuitive and user-centric interfaces; UX Research, delving deep into user behaviors and needs to inform design decisions; and as a Prompt Engineer, I harness the power of prompts to drive user engagement and action. This unique blend of talents, underpinned by a solid foundation in cybersecurity, positions me at the intersection of design, research, and security, ensuring not only aesthetically pleasing and functional designs but also ones that prioritize user safety and data protection.
Cybersecurity Foundations
Cybersecurity Foundation course provides a solid grounding in the core concepts of digital security. From understanding the cyber threat landscape to mastering the best practices in safeguarding digital assets, this course is tailored for both beginners and seasoned professionals. With a blend of theoretical knowledge and practical insights, it equips learners with the tools and techniques essential for navigating the ever-evolving digital realm. A must-have for anyone passionate about fortifying their cybersecurity knowledge.
Building Web3 Decentralized Apps in Ethereum
Embarking on a journey through the decentralized digital world, I acquired the "Building Web3 Decentralized Apps in Ethereum" certification to deepen my expertise in blockchain technology and decentralized application (DApp) development. This certification enriched my skill set by providing hands-on experience in developing, testing, and deploying smart contracts on the Ethereum blockchain. It also enhanced my proficiency in creating secure and scalable DApps, ensuring a seamless user experience while interacting with the blockchain. Through this certification, I've mastered utilizing Web3 technologies, integrating smart contracts into user interfaces, and ensuring the security and efficacy of DApps, thereby bridging the gap between user needs and the innovative potentials of decentralized technologies. 🚀🌐🔐
Start the UX Design Process: Empathize, Define and Ideate
Embarking on a journey through the "Start the UX Design Process: Empathize, Define, and Ideate" certification, I delved into the foundational elements that shape impactful and user-centric design. This certification enriched my understanding and application of the initial stages of the UX design process, emphasizing the pivotal role of empathy in crafting user experiences that resonate and add value. It provided insights into effectively defining user needs and challenges, followed by ideating innovative solutions that align with those needs. This knowledge has been instrumental in shaping my approach towards creating designs that are not only user-friendly but also innovative and solution-oriented, ensuring a seamless and engaging user experience from start to finish. 🎨👥💡
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